Shipping Policy

The production, processing, and shipping arrangements vary depending on the type of product.

Open Edition Prints

Open Edition Prints are produced and shipped by an external printing company, theprintspace (theprintspace.com).

Whenever possible, orders are produced as close to the destination country as possible to reduce shipping times and minimise potential import charges.

Orders to the USA are generally produced and shipped directly within the USA. If an order is produced and shipped domestically within the USA, it is not subject to import duties arising from international shipping.

Limited Edition Prints

Limited Edition Prints are packaged and shipped directly by me from the Czech Republic.

They are currently available for delivery only within the Czech Republic and to selected countries outside the European Union.

Each print is carefully packaged to provide the best possible protection against damage during transit.

Original Paintings and Commissions

Original paintings and commissioned artworks are packaged and shipped individually, depending on the size and nature of the artwork and the destination country.

Shipping costs, shipping methods, and any applicable delivery dates are communicated to and agreed upon with the customer before the order is confirmed.

For commissioned artworks, the completion timeline is agreed upon individually and is not included in the standard processing time for print orders.

These orders may also be subject to the separate Original Paintings & Commission Terms, where these have become part of the relevant agreement.

Processing Time

Print orders are usually processed and dispatched within 3–5 business days after payment is received.

This timeframe is an estimate and may vary depending on production, availability, and other circumstances.

For original paintings and commissioned artworks, the dispatch date is agreed upon individually.

Delivery Time

Estimated shipping times after dispatch:

• Czech Republic: 2–4 business days

• European Union: 5–10 business days

• Other countries: 7–14 business days

These timeframes are estimates and do not automatically constitute binding delivery deadlines. Actual delivery times may vary depending on the carrier, destination country, customs procedures, and other circumstances.

If a specific binding delivery date has been agreed upon with the customer, the relevant agreement and applicable law will apply.

Shipping Costs

Shipping costs vary depending on the product type and destination country.

For orders placed through the online store, shipping costs are displayed before checkout is completed.

For individually arranged orders of original paintings and commissioned artworks, shipping costs are communicated and agreed upon before the order is confirmed.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, or other charges.

Unless otherwise stated and where permitted by applicable law, these charges are the responsibility of the customer.

Open Edition Prints produced and shipped domestically within the USA are not subject to import duties associated with importing goods from another country.

If an order is shipped across international borders, the customs and tax regulations of the destination country may apply.

Delivery Delays

Delays caused by shipping carriers, customs procedures, or other circumstances beyond my reasonable control may affect estimated delivery times.

If you experience any issues with delivery, please contact me at info@packstein.com so that we can work to resolve the situation.

All delivery issues will be handled in accordance with applicable law and the customer's statutory rights.

Damage During Shipping

Every order is carefully packaged with consideration for the nature and fragility of the product.

If a package is visibly damaged upon delivery, I recommend taking photographs of the damage and, where possible, reporting it to the delivery carrier.

If you discover that the product is damaged after opening the package, please contact me as soon as possible at info@packstein.com. Where possible, please include photographs of the damaged product and its packaging.

This information will help speed up the process of resolving the issue with the shipping carrier.

Accepting a damaged package or failing to document damage upon delivery does not, in itself, result in the loss of the customer's statutory rights.

Claims relating to damaged or defective goods are governed by applicable law and the Refund Policy.

Contact Information

If you have any questions regarding shipping or the delivery of your order, you can contact me at info@packstein.com.